...IS IT TIME FOR A FRESH PERSPECTIVE?
A lot has been spoken and written about attrition and retention in the Indian IT Services & BPO industry. Consultants, industry experts and academicians broadly concur that employee engagement is an outcome of making employees feel valued and involved. These feelings of being valued are an outcome of both intrinsic and extrinsic factors, and most consultants/ researchers assert that monetary considerations largely play the role of hygiene factors only. As a result, organizations are today investing huge amounts of management bandwidth and money on training & development, benefits and recognition programs in an attempt to miraculously cure their attrition problem. But the big question remains – have these huge investments actually demonstrated meaningful results? And even if they have, are the results commensurate to the size of these investments?

