IT Services
Global IT services industry has gone through a tough time with shrinking billing rates and margins but large IT services players have been resilient in whithering the storm with companies like HP showing revenue growth even in downturn to be the third largest IT services firm. Signing large deals in the BFSI space remains a major challenge but global healthcare industry may provide the required impetus for IT services industry to keep the momentum going. IBM, Accenture and HP remain leaders in the global IT services industry leaving a small battle ground for smaller IT services firm to fight. It would be interesting to see who can capture the SMB market in emerging countries like India, China, Brazil, Russia, Poland etc to catch the next wave of growth.
BPO
Across the globe industry is witnessing consolidation as companies with cash in hand find valuations attractive. Focus of global BPO firms has shifted from America to Europe, Australia and Asia Pacific. Domestic BPO market in most emerging countries is growing at faster pace. Shrinking deal size and lower billing rates are a major challenge for global BPO industry.
Software Products
Owing to economic crisis global software product companies have lowered their R&D spend and are looking to re-aligning their Market Focus (Emerging Markets), Business Models (SaaS), Sales and Marketing Strategies (Dealer & distribution network) and Product Development outsourcing strategies. Smaller software product companies are aggressively outsourcing core (Product development, Manufacturing etc) and support functions (Sales & marketing, Product Technical Support, HR, F&A etc) to low cost countries to reduce operational costs where as large companies still believe in the traditional in In-house development or Nearshore model. A large percentage of the global software companies R&D spend (~80%) is kept In-house (Home country) which we believe will come down drastically in the near future. Though outsourcing in this space may still happen in the lower end of value chain especially in the system software space but business application software and SaaS are expected to soon move up the R&D services value chain.
Featured in IT, BPO and Software
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Real-time Search "Going Mainstream" In the era of user generated content and social networking it becomes utmost important to be able to search through those tons of data. All major search giants and some new companies are trying their best to win in what is called "real-time" search…[Read more] [Download] |
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Case Studies
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BPO in China Client was a global outsourcing leader looking to expand its presence in 3 cities of China, for its Specific BPO services such as F&A, HRO, Procurement Services, and other services. The client already had small operations in these cities and was facing problem in hiring talent for its organisation. Client was looking to hire talent capable of performing services not only in English and Chinese but also in other languages like Japanese and Korean to serve its specific clients…[Read more] |
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Business development Strategy for engineering services company The client was an engineering service provider. It was trying to position itself as a global leader for offshored engineering services. Company already had several clients from various industries and was looking to expand further…[Read more] |
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IT in Life sciences The client, a leading IT services provider globally, having well established presence in providing IT analytics services to healthcare industry across the value chain. Client was interested in understanding what are the various packaged applications and technical skills prominently used in Indian healthcare and clinical research industry, and what the number of installed talent is across four major cities in India for these skills…[Read more] |
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Software Distribution Chain study in BRICs Selling a software application in emerging economies can be a bigger challenge than innovating a cutting edge product….[****coming up*****] |
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Internet Security The client was an internet security firm, having government as its major client, but they were unable to effectively break into commercial internet security market, the client had good functional expertise required for the job, but needed information about how the commercial market is organised, who are their major competitors in this industry, and are there any hardware/software firms that they could partner with so as to gain a foothold in the commercial market…[Read more] |
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